Refund & Returns Policy

Refund & Returns Policy — Rick Simpson Oil For Sale

At Rick Simpson Oil For Sale, customer satisfaction and transparency are important to us. This Refund & Returns Policy explains the conditions under which refunds, replacements, or store credits may be issued.

Please read this policy carefully before placing an order.

Eligibility for Returns

Due to the nature of our products, all sales are considered final once an order has been shipped. We do not accept returns of opened, used, or tampered products.

However, we may offer a replacement or refund in the following cases:

  • You received the wrong product
  • Your order arrived damaged or defective
  • Your package was lost in transit and confirmed by the carrier

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Once verified, we will offer a replacement or refund, depending on availability and your preference.

Lost or Undelivered Packages

If a shipment is confirmed lost by the courier:

  • We will investigate with the carrier
  • Once confirmed, we may issue a replacement or refund

Please note that delays caused by customs, incorrect address details, or courier backlogs do not automatically qualify as lost shipments.

Refund Processing

Approved refunds are issued to the original payment method whenever possible.

  • Processing time: 3–7 business days after approval
  • Bank or card providers may take additional time to post the refund

Shipping fees are non-refundable, except in cases of confirmed shipping error on our part.

Non-Refundable Situations

Refunds or returns will not be issued for:

  • Buyer’s remorse or change of mind
  • Incorrect address provided by the customer
  • Refusal to accept delivery
  • Products seized or delayed by customs
  • Orders marked as delivered by the carrier

Customers are responsible for ensuring product legality in their jurisdiction prior to ordering.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.
Once an order enters fulfillment, it can no longer be canceled.

To request a cancellation, contact us immediately at [email protected].

Exchanges

We do not offer direct exchanges. If a replacement is approved due to an error or damage, it will be processed as a replacement shipment.

Contact Information

For refund or return inquiries, contact our support team:

Email: [email protected]
Please include your order number in all correspondence.

Policy Updates

This Refund & Returns Policy may be updated periodically. Any changes will be posted on this page. Continued use of the website constitutes acceptance of the updated policy.

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